How to receive your Slow Down CBD flowers
Our goal is for you to receive your Slow Down CBD flowers as quickly as possible. For this reason, cbuy.ch is one of the first online stores in Switzerland to offer the “Same Day Delivery” delivery option for all orders received before 09:00 on weekdays. With this delivery option, you will receive your package on the same evening for an additional charge of CHF 28.50. All other orders received by cbuy.ch before 17:00 on weekdays will be shipped the same day and will arrive at your home the next day. If you place your order on a Friday before 17:00, you have the option to select the delivery option “Saturday delivery” for an additional charge of CHF 4.50. We would like to draw your attention to the fact that orders on prepayment will only be shipped after receipt of payment.
From an order value of CHF 30, the shipping of your order is free of charge. The shipping of your Good Night CBD hemp flowers is climate neutral via Post CH AG. Through the tracking number, which you will receive by e-mail after shipping, you can track your shipment online at any time. So you keep track of where your order is at the moment. Please check your order immediately after receipt for correctness and completeness. If you notice any defects such as damaged CBD products or damaged packaging, it is mandatory that you notify Post CH AG within 5 days.
We ship all orders in sustainable, FSC-certified shipping boxes – without sender, logo or other imprints. This way you can enjoy your products comfortably and carefree. Please note that we do not ship abroad. cbuy.ch is a Swiss online store (owner: SWISS Gate AG, Kasernenstrasse 4b, CH-8184 Bachenbülach) and delivers exclusively within Switzerland and the Principality of Liechtenstein.
How to return your Good Night CBD hemp flowers
With every order you will receive a prepaid return label with the delivery bill. Our shipping boxes are equipped with an integrated adhesive seal for any returns, making it as easy and convenient as possible to return the merchandise.
You can return all products without comment within 30 days of receiving your order. The condition is that the items are still in their original packaging. Once we have received and inspected the return, you will be notified by email and the refund will be triggered automatically. Please note that it can take a few days until the credit is visible on your account. If you have paid with the payment method “purchase on account”, you will receive the credit directly from our factoring partner MF Group AG/Powerpay.
How to proceed in case of transport damage
Unfortunately, it can happen that a package is damaged during transport. Therefore, it is extremely important that you always check your delivery for completeness and any defects immediately upon receipt. If the exterior of a package shows visible damage (e.g. large dents, scratches or holes) it is quite possible that your CBD products have also been damaged or the delivery is no longer complete. In such a case it is a transport damage. Such damage must be reported directly to Post CH AG within 5 days after receipt. After this period, Post CH AG will refuse any liability. We ask for your understanding that cbuy.ch will not pay for the damage in case of transport damage.