Do you have questions about products, effects or services? The Customer-Care Center of cbuy.ch is at your disposal on weekdays from 07:30 to 18:00. Below you will find a list of the most frequently asked questions.

What are cannabinoids?

Cannabis, colloquially known as hemp, marijuana, grass or weed, contains over 80 different ingredients called cannabinoids.

Cannabinoids are chemical compounds that occur in plant life forms as well as in animal and human beings. A distinction is made between the so-called phytocannabinoids and the endocannabinoids. The phytocannabinoids were discovered at the beginning of the 20th century. Besides hemp plants, several hundred other plant species produce their own phytocannabinoids. They occur in the most diverse growth phases of a plant. Their concentration varies depending on the growth phase. Endocannabinoids are endogenous substances that occur in the so-called endocannabinoid system of animals and humans.

The endocannabinoid system was discovered and first researched in 1988. It extends from the central nervous system to the individual organs. So-called cannabinoid receptors are located at various points in the endocannabinoid system. Up to now, two cannabinoid receptors are known in the human body: The CB1-receptors, which are located in the brain and the central nervous system, and the CB2-receptors. These are distributed throughout the entire organism, but are mainly concentrated in the immune system. These receptors react to cannabinoids, which dock to the respective receptors and thus produce their individual effect. The endocannabinoid system is receptive to phytocannabinoids, as the endocannabinoids are very similar in their chemical structure to the phytocannabinoids.

In addition to cannabinoids, cannabis contains about 400 other active ingredients and components – including proteins, amino acids, essential oils (terpenes), sugars, alcohols, flavonoids, vitamins, hydrocarbons, aldehydes and fatty acids. The two best known ingredients of the hemp plant are the cannabinoids cannabidiol (CBD) and tetrahydrocannabinol (THC).

What is cannabidiol (CBD)?

CBD is a cannabinoid that is not psychoactive. Consumers of CBD products describe its effect as calming and relieving suffering.

According to a fact sheet of the Swiss professional association Addiction Switzerland, the cannabinoid cannabidiol CBD is said to have antioxidant, anti-inflammatory, anti-epileptic, anti-emetic, anxiety-relieving, anti-depressive or antipsychotic as well as pain-relieving effects.

Many of these effects have not yet been scientifically proven in Switzerland. In addition, there is still a lack of sound research data on the correct dosage of CBD in Switzerland. CBD was discovered thanks to modern scientific research and the exploding research interest in the hemp plant.

Since 2016, products containing CBD and containing less than one percent THC are legalized for sale in Switzerland according to the Swiss Federal Law on Narcotics and Psychotropic Substances (BetmG). Accordingly, the market is still very young. In the beginning, products were almost exclusively offered in the form of hemp flowers. In the meantime, the cannabis market in Switzerland has strongly developed and the range of available products has become much more diverse – so you can now find everything from CBD flowers and CBD for pets to CBD oils and CBD body care products to hemp food at cbuy.ch.

What is Tetradydrocannabinol (THC)?

Probably the best-known cannabinoid is tetrahydrocannabinol (THC), the use of which is generally prohibited in Switzerland.

Cannabis with a THC content of over 1% is a prohibited narcotic in Switzerland. In contrast to CBD, THC has a psychoactive effect – it influences brain function via the central nervous system. This can lead to mood swings, behavioral changes, altered perception and a change or impairment of perception. The consumption of this substance, which is illegal in Switzerland, can have effects on physical sensations and appetite.

THC is also used in the medical treatment of pain, sleep disorders, depressive illnesses, inflammation or loss of appetite. Especially in North America, both cannabinoids – cannabidiol (CBD) and tetrahydrocannabinol (THC) – are used for medical purposes.

Can I drive a car after consuming CBD?

The professional association Addiction Switzerland says the following about the CBD in road traffic:

“According to the current state of knowledge, the effect of CBD on fitness to drive and driving ability is negligible. However, CBD tobacco substitutes contain small amounts of THC, which can lead to the permitted blood limit for THC in road traffic (1.5 micrograms THC per liter of blood) being exceeded. In this case the person is considered unfit to drive. Whether and from when the limit value is exceeded when consuming such tobacco substitutes cannot be defined abstractly. The use of cannabis containing CBD is generally discouraged for participation in road traffic”.

In concrete terms this means: If you drive a vehicle after taking CBD products with a THC content of less than 1% and you are stopped by the police, it is possible that a drug test that has been carried out may turn out positive – even though the CBD product contains only a very small amount of THC. The police currently have no means of proving that the THC content in the blood is due to the ingestion of a CBD product.

Cbuy.ch therefore strongly recommends that you refrain from driving any kind of vehicle after consuming products containing CBD.

Accordion Panel

According to the Swiss jurisdiction there are two legislations relevant for CBD oil: The “old” food law and the “new” food law, also known as Novel Food. The carrier oils used for the production of CBD Oil are subject to the old food law and may therefore be recommended for oral consumption. However, according to the Federal Office for Food Safety and Veterinary Affairs BLV, the following principles apply to cannabiniod like CBD:

“In parts of the hemp plant there are naturally more than eighty so-called cannabinoids. The most important are the psychotropic delta-9-tetrahydrocannabinol (THC) and the non-psychotropic cannabidiol (CBD).

For the individual substances of the cannabinoids, no significant consumption as food has been documented in Switzerland or in the EU before 15 May 1997. Therefore the following substances are to be assessed as novel food:

• Cannabinoids from hemp plants (Cannabis sativa L.);
• cannabinoids from any other plant containing cannabinoids;
• synthetically produced cannabinoids”.

This means that companies in Switzerland are in principle prohibited from marketing and selling food products with CBD. For this reason, CBD oils must be labelled with an indication that they are not recommended for oral consumption, as they are legally not food but chemicals. In practice, CBD oil is therefore offered as a flavor or fragrance oil, as these uses correspond to those of a chemical. However, consumers of CBD Oil in Switzerland still take the products orally almost without exception. A few consumers also report topical applications.

How do I store hemp food?

Cannabinoid-free hemp foods and hemp concentrates can be stored well in silicone containers, airtight containers or jars. Silicone containers are particularly suitable for short-term storage. Care should be taken to ensure that the container is neither too large nor too small. This precaution prevents moisture from accumulating. Concentrates can be stored for a good month in an airtight container. For this purpose, they should be wrapped in parchment paper or a resealable plastic bag. Glassware is also a good container – whether for storage in the refrigerator or in the pantry. Sticky materials should also be wrapped in parchment paper beforehand so that they do not stick to the glass.

Frozen, you can store cannabinoid-free hemp concentrates without loss of quality or aroma. However, you must freeze the concentrate without excess air, so that no moisture can be created by temperature fluctuations. Make sure to defrost the concentrate slowly.

Food made of or with hemp is best kept in the refrigerator – especially if it has been made with oil, sugar or flour. This prevents the formation of mold. For hemp products suitable for consumption, you should also pay attention to the best before date and storage instructions. Avoid plastic if possible and use wax paper or aluminum foil. The packed hemp food is best put in an airtight container in the refrigerator.

Tips for the storage of hemp food:

• Avoid highly translucent containers.
• Avoid plastic bags and use glass or silicone containers instead.
• Store your hemp food in a dark place protected from heat.
• Always wash your hands before packing hemp food. This prevents bacteria from infesting your concentrate.
• Label hemp products with the packaging date.
• Buy only products from reputable dealers and vendors.

How do I know if my hemp food is spoiled?

If you find drops of condensation or signs of mildew and mold or if your hemp products have discolored, you should dispose of them immediately. Care should also be taken with odorless, brittle, rough or dry products.

What does bioavailability mean?

Bioavailability is a measure derived from pharmacology. It indicates the proportion of an active ingredient that is available unchanged in the systemic circulation (especially in the bloodstream). The bioavailability of an active ingredient is measured in percent (0-100%).

It provides information on how quickly and to what extent an active ingredient is absorbed and is available at the site of action.

Depending on how you take an active ingredient, its bioavailability can be higher or lower.

What is the difference between CBD Full Spectrum & CBD Isolate?

Full spectrum is CBD oil, which contains other cannabinoids in its formulation besides cannabidiol (CBD). These include for example cannabigerol (CBG), cannabinol (CBN), cannabichromes (CBC) or tetrahydrocannabinol (THC). In addition, full spectrum oil may contain other ingredients such as terpenes or flavonoids.

CBD oil enriched with CBD isolate, unlike CBD Full Spectrum oil, contains only the cannabinoid CBD. It also does not contain any other ingredients (such as terpenes or flavonoids).

Can I return an order?

Yes, you can return all products without comment within 30 days of receiving your order. The condition is that the items are still in their original packaging. As soon as we have received and checked the return, you will be informed by e-mail and the refund will be initiated automatically.

You will receive a pre-franked return label with the delivery bill already with the delivery of your order. Our shipping boxes contain an integrated adhesive seal for possible returns, so that returning the goods is as easy and convenient as possible.

Which shipping methods are available?

Cbuy.ch offers the following shipping services:

• Parcel shipping A-Priority
• Package shipment Same Day Delivery
• Parcel delivery on Saturdays
• free return shipment

From an order value of CHF 30, the shipping of your order is free.

Where do the products at cbuy.ch come from?

We believe that those who do something good for themselves should only use products that do not harm our nature. That is why we make sure that the production of numerous products – for example tea, honey, Vital Extract, CBD flowers and CBD oils – is certified organic and regional from the cultivation of the raw materials to the finished end product. We obtain our organic hemp food from Austria and Germany, the remaining CBD products come from sustainable Swiss production.

When it comes to processing, filling and packaging, we work together with a Swiss partner company whenever possible, which covers its energy needs exclusively with green electricity from solar, wind and water power.

How sustainable is cbuy.ch?

The resources of this world are limited and there is no “Planet B”. Therefore, we pay attention to sustainability in everything we do. Whenever possible, we source our products and raw materials from certified organic producers. To continuously minimize our CO2 footprint, we ship climate-neutrally and strive to purchase as regionally as possible.

Many of our packaging consists of biodegradable paper or FSC-certified cardboard. The robust glass of the CBD flowers can be used several times. The shipping packaging of our online store also meets our high standards of sustainability. We only use FSC-certified cardboard boxes from sustainable forestry. The shipping is climate-neutral and is carried out by the Swiss Post.

In our opinion, sustainability is a multifaceted topic. Every month we therefore donate one percent of our turnover to the Hakuna Mipaka organization of the Swiss Dean Schneider in South Africa. Dean Schneider initiates, supports and operates worldwide projects for the protection of wild animals and is committed to a respectful coexistence of humans, animals and nature. Our COO Michael Hoffmann worked at Hakuna Mipaka for several weeks and was able to see for himself the high value of the projects.


Can I pay by invoice?

Yes, of course! At cbuy.ch you have the possibility to pay per invoice up to an order value of CHF 1000! The option “purchase on account” is offered by cbuy.ch through its partner MF Group. As an external payment service provider, MF Group offers companies the payment method “Purchase on account”. With the order invoice, you as a customer of cbuy.ch can pay your online purchase simply by invoice within 14 days.
If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order overview in the following month. The granting of the payment option “purchase on invoice” is subject to a positive credit check by MF Group. The maximum order value for purchase on account is CHF 1’000 per customer/order.
When the purchase contract is concluded, MF Group takes over the invoice claim which has arisen and processes the corresponding payment modalities in cooperation with Powerpay. With “purchase on account” you accept in addition to our General Terms and Conditions those of the MF Group (mfgroup.ch/en/agb).