FAQ

Do you have questions about products, effects or services? The Customer-Care Center of cbuy.ch is at your disposal on weekdays from 07:30 to 18:00. Below you will find a list of the most frequently asked questions.

What are cannabinoids?

Cannabis, colloquially known as hemp, marijuana, grass or weed, contains over 80 different ingredients called cannabinoids.

Cannabinoids are chemical compounds that occur in plant life forms as well as in animal and human beings. A distinction is made between the so-called phytocannabinoids and the endocannabinoids. The phytocannabinoids were discovered at the beginning of the 20th century. Besides hemp plants, several hundred other plant species produce their own phytocannabinoids. They occur in the most diverse growth phases of a plant. Their concentration varies depending on the growth phase. Endocannabinoids are endogenous substances that occur in the so-called endocannabinoid system of animals and humans.

The endocannabinoid system was discovered and first researched in 1988. It extends from the central nervous system to the individual organs. So-called cannabinoid receptors are located at various points in the endocannabinoid system. Up to now, two cannabinoid receptors are known in the human body: The CB1-receptors, which are located in the brain and the central nervous system, and the CB2-receptors. These are distributed throughout the entire organism, but are mainly concentrated in the immune system. These receptors react to cannabinoids, which dock to the respective receptors and thus produce their individual effect. The endocannabinoid system is receptive to phytocannabinoids, as the endocannabinoids are very similar in their chemical structure to the phytocannabinoids.

In addition to cannabinoids, cannabis contains about 400 other active ingredients and components – including proteins, amino acids, essential oils (terpenes), sugars, alcohols, flavonoids, vitamins, hydrocarbons, aldehydes and fatty acids. The two best known ingredients of the hemp plant are the cannabinoids cannabidiol (CBD) and tetrahydrocannabinol (THC).

What is cannabidiol (CBD)?

CBD is a cannabinoid that is not psychoactive. Consumers of CBD products describe its effect as calming and relieving suffering.

According to a fact sheet of the Swiss professional association Addiction Switzerland, the cannabinoid cannabidiol CBD is said to have antioxidant, anti-inflammatory, anti-epileptic, anti-emetic, anxiety-relieving, anti-depressive or antipsychotic as well as pain-relieving effects.

Many of these effects have not yet been scientifically proven in Switzerland. In addition, there is still a lack of sound research data on the correct dosage of CBD in Switzerland. CBD was discovered thanks to modern scientific research and the exploding research interest in the hemp plant.

Since 2016, products containing CBD and containing less than one percent THC are legalized for sale in Switzerland according to the Swiss Federal Law on Narcotics and Psychotropic Substances (BetmG). Accordingly, the market is still very young. In the beginning, products were almost exclusively offered in the form of hemp flowers. In the meantime, the cannabis market in Switzerland has strongly developed and the range of available products has become much more diverse – so you can now find everything from CBD flowers and CBD for pets to CBD oils and CBD body care products to hemp food at cbuy.ch.

What is Tetradydrocannabinol (THC)?

Probably the best-known cannabinoid is tetrahydrocannabinol (THC), the use of which is generally prohibited in Switzerland.

Cannabis with a THC content of over 1% is a prohibited narcotic in Switzerland. In contrast to CBD, THC has a psychoactive effect – it influences brain function via the central nervous system. This can lead to mood swings, behavioral changes, altered perception and a change or impairment of perception. The consumption of this substance, which is illegal in Switzerland, can have effects on physical sensations and appetite.

THC is also used in the medical treatment of pain, sleep disorders, depressive illnesses, inflammation or loss of appetite. Especially in North America, both cannabinoids – cannabidiol (CBD) and tetrahydrocannabinol (THC) – are used for medical purposes.

Can I drive a car after consuming CBD?

The professional association Addiction Switzerland says the following about the CBD in road traffic:

“According to the current state of knowledge, the effect of CBD on fitness to drive and driving ability is negligible. However, CBD tobacco substitutes contain small amounts of THC, which can lead to the permitted blood limit for THC in road traffic (1.5 micrograms THC per liter of blood) being exceeded. In this case the person is considered unfit to drive. Whether and from when the limit value is exceeded when consuming such tobacco substitutes cannot be defined abstractly. The use of cannabis containing CBD is generally discouraged for participation in road traffic”.

In concrete terms this means: If you drive a vehicle after taking CBD products with a THC content of less than 1% and you are stopped by the police, it is possible that a drug test that has been carried out may turn out positive – even though the CBD product contains only a very small amount of THC. The police currently have no means of proving that the THC content in the blood is due to the ingestion of a CBD product.

Cbuy.ch therefore strongly recommends that you refrain from driving any kind of vehicle after consuming products containing CBD.

How do I store hemp food?

Cannabinoid-free hemp foods and hemp concentrates can be stored well in silicone containers, airtight containers or jars. Silicone containers are particularly suitable for short-term storage. Care should be taken to ensure that the container is neither too large nor too small. This precaution prevents moisture from accumulating. Concentrates can be stored for a good month in an airtight container. For this purpose, they should be wrapped in parchment paper or a resealable plastic bag. Glassware is also a good container – whether for storage in the refrigerator or in the pantry. Sticky materials should also be wrapped in parchment paper beforehand so that they do not stick to the glass.

Frozen, you can store cannabinoid-free hemp concentrates without loss of quality or aroma. However, you must freeze the concentrate without excess air, so that no moisture can be created by temperature fluctuations. Make sure to defrost the concentrate slowly.

Food made of or with hemp is best kept in the refrigerator – especially if it has been made with oil, sugar or flour. This prevents the formation of mold. For hemp products suitable for consumption, you should also pay attention to the best before date and storage instructions. Avoid plastic if possible and use wax paper or aluminum foil. The packed hemp food is best put in an airtight container in the refrigerator.

Tips for the storage of hemp food:

• Avoid highly translucent containers.
• Avoid plastic bags and use glass or silicone containers instead.
• Store your hemp food in a dark place protected from heat.
• Always wash your hands before packing hemp food. This prevents bacteria from infesting your concentrate.
• Label hemp products with the packaging date.
• Buy only products from reputable dealers and vendors.

How do I know if my hemp food is spoiled?

If you find drops of condensation or signs of mildew and mold or if your hemp products have discolored, you should dispose of them immediately. Care should also be taken with odorless, brittle, rough or dry products.

What does bioavailability mean?

Bioavailability is a measure derived from pharmacology. It indicates the proportion of an active ingredient that is available unchanged in the systemic circulation (especially in the bloodstream). The bioavailability of an active ingredient is measured in percent (0-100%).

It provides information on how quickly and to what extent an active ingredient is absorbed and is available at the site of action.

Depending on how you take an active ingredient, its bioavailability can be higher or lower.

What is the difference between CBD Full Spectrum & CBD Isolate?

Full spectrum is CBD oil, which contains other cannabinoids in its formulation besides cannabidiol (CBD). These include for example cannabigerol (CBG), cannabinol (CBN), cannabichromes (CBC) or tetrahydrocannabinol (THC). In addition, full spectrum oil may contain other ingredients such as terpenes or flavonoids.

CBD oil enriched with CBD isolate, unlike CBD Full Spectrum oil, contains only the cannabinoid CBD. It also does not contain any other ingredients (such as terpenes or flavonoids).

Can I return an order?

Yes, you can return all products without comment within 30 days of receiving your order. The condition is that the items are still in their original packaging. As soon as we have received and checked the return, you will be informed by e-mail and the refund will be initiated automatically.

You will receive a pre-franked return label with the delivery bill already with the delivery of your order. Our shipping boxes contain an integrated adhesive seal for possible returns, so that returning the goods is as easy and convenient as possible.

Which shipping methods are available?

Cbuy.ch offers the following shipping services:

• Parcel shipping A-Priority
• Package shipment Same Day Delivery
• Parcel delivery on Saturdays
• free return shipment

From an order value of CHF 30, the shipping of your order is free.

Where do the products at cbuy.ch come from?

We believe that those who do something good for themselves should only use products that do not harm our nature. That is why we make sure that the production of numerous products – for example tea, honey, Vital Extract, CBD flowers and CBD oils – is certified organic and regional from the cultivation of the raw materials to the finished end product. We obtain our organic hemp food from Austria and Germany, the remaining CBD products come from sustainable Swiss production.

When it comes to processing, filling and packaging, we work together with a Swiss partner company whenever possible, which covers its energy needs exclusively with green electricity from solar, wind and water power.

How sustainable is cbuy.ch?

The resources of this world are limited and there is no “Planet B”. Therefore, we pay attention to sustainability in everything we do. Whenever possible, we source our products and raw materials from certified organic producers. To continuously minimize our CO2 footprint, we ship climate-neutrally and strive to purchase as regionally as possible.

Many of our packaging consists of biodegradable paper or FSC-certified cardboard. The robust glass of the CBD flowers can be used several times. The shipping packaging of our online store also meets our high standards of sustainability. We only use FSC-certified cardboard boxes from sustainable forestry. The shipping is climate-neutral and is carried out by the Swiss Post.

In our opinion, sustainability is a multifaceted topic. Every month we therefore donate one percent of our turnover to the Hakuna Mipaka organization of the Swiss Dean Schneider in South Africa. Dean Schneider initiates, supports and operates worldwide projects for the protection of wild animals and is committed to a respectful coexistence of humans, animals and nature. Our COO Michael Hoffmann worked at Hakuna Mipaka for several weeks and was able to see for himself the high value of the projects.

https://www.deanschneider.com/hakuna-mipaka/

Can I pay by invoice?

Yes, of course! At cbuy.ch you have the possibility to pay per invoice up to an order value of CHF 1000! The option “purchase on account” is offered by cbuy.ch through its partner MF Group. As an external payment service provider, MF Group offers companies the payment method “Purchase on account”. With the order invoice, you as a customer of cbuy.ch can pay your online purchase simply by invoice within 14 days.
If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order overview in the following month. The granting of the payment option “purchase on invoice” is subject to a positive credit check by MF Group. The maximum order value for purchase on account is CHF 1’000 per customer/order.
When the purchase contract is concluded, MF Group takes over the invoice claim which has arisen and processes the corresponding payment modalities in cooperation with Powerpay. With “purchase on account” you accept in addition to our General Terms and Conditions those of the MF Group (mfgroup.ch/en/agb).

Which products can I find at cbuy.ch?
At cbuy.ch you will find everything the CBD hemp lover’s heart desires. From Swiss CBD indoor hemp flowers, which are processed by hand, to organic hemp oils with and without CBD as well as various hemp teas to CBD hair & skin care products such as CBD Shampoo, CBD Conditioner, CBD Shower Gel as well as CBD Anti-Aging Cream, CBD Day Cream or CBD Hand Cream – at cbuy.ch everyone will find what they are looking for. 
Where do the CBD hemp flowers from cbuy.ch come from?
All our CBD hemp flowers, CBD crunches and CBD hemp stems come from our partner company in the canton of Thurgau, which works according to the guidelines of GACP (Good Agricultural and Collection Practice). All CBD hemp flowers, CBD crunches and CBD hemp stems are 100% Swiss natural. All CBD Hemp plants are GMO-free and are grown pesticide and herbicide-free in an old silk weaving mill. Their underground air ducts, cooled by a waterfall, are still used today for air conditioning the premises. The electricity to run the plant comes from the Thurfeld river power plant. 
Where do the CBD shower products for skin & hair care from cbuy.ch come from?
All CBD hemp raw materials for our CBD shower products (CBD Conditioner, CBD Shower Gel & CBD Shampoo) come from sustainable Swiss CBD indoor production. They are processed by hand to ensure that only the best quality plants are later processed into CBD hemp extract. The CBD hemp extract is obtained through a gentle ethanolic cold extraction process in a GMP environment. GMP (Good Manufacturing Practice) internationally regulates the manufacturing practices for pharmaceuticals. This ensures that the CBD hemp extract is particularly pure and contains just the right amount of cannabidiol (CBD), terpenes and other cannabinoids. All CBD hemp plants and CBD hemp seeds are regularly checked by analysis. They are GMO-free and free of chemical fertilizers and growth hormones.
 
Where possible, we source the raw materials for our CBD shower products (CBD Conditioner, CBD Shower Gel & CBD Shampoo) from sustainable Swiss indoor production directly from the grower. The CBD hemp plants are grown according to the applicable GACP guidelines of medicinal plant cultivation without the use of pesticides, herbicides and chemical fertilizers and later processed by hand. This allows us to offer you the most natural end product possible, of the highest quality. In terms of packaging, we have opted for user-friendly, UV-protected plastic bottles with pump tops. We do not use a cardboard folding box.
Where do the organic hemp seed cooking oils from cbuy.ch come from?

With every drop of organic hemp seed oil based cooking oils from cbuy.ch you enjoy 100% nature. The hemp plants from which we extract the hemp seeds come from certified organic cultivation. They are harvested by hand and handpicked to ensure that only the best quality raw materials are processed. Our organic hemp seeds are grown in Austria and gently cold pressed. Subsequently, the oil is bottled and labeled by hand with great care at our plant in Switzerland.

Where do the organic hemp tea varieties from cbuy.ch come from?
With every cup of hemp tea from cbuy.ch you enjoy 100% nature. Both the hemp leaves and the other ingredients such as blackberry and raspberry leaves or lemon verbena come from certified organic cultivation. All ingredients are hand-picked and hand-selected before processing, so that only ingredients of the best quality end up in the tea blend. All ingredients of our hemp tea varieties are grown in organic farms within the EU and packed with great care in Germany and labeled at our headquarters in Bachenbülach, Switzerland.
 
Accordingly, our entire production is certified organic from the cultivation of the raw materials to the finished end product. The hemp leaves and all other ingredients such as the blackberry leaves and the lemon verbena are harvested by hand and later packed and labeled by hand in a partner company. The company covers its energy needs exclusively with green electricity from solar, wind and water power.
How much does Same Day Delivery cost?
At cbuy.ch you have the possibility to choose the shipping method Same Day Delivery on weekdays until 09:00. With this shipping method, you will receive your order delivered on the same day – usually the delivery is made before 20:00 on the same day. This shipping method costs CHF 28.50. 
 
Same Day Delivery orders are shipped climate neutrally via Swiss Post, just like all other orders at cbuy.ch. If the shipping method Same Day Delivery is not apparent in your order, your order will either be shipped after 09:00 or will not be placed on a business day.
 
In rare cases, Swiss Post may not be able to deliver Same Day Delivery to your residence because the delivery address is outside the Same Day Delivery shipping zones. In this case, this shipping method will also not be displayed for you to choose from.
 
If you have any questions about the availability of a desired delivery address for Same Day Delivery deliveries, please contact Swiss Post directly:
 
CHF 0.08/min. from the Swiss fixed network
Monday to Friday: 07:30 – 18:00 hrs
Saturday: 08:00 – 12:00 o’clock
+41 848 888 888
 
Post CH AG
Contact Center Post
Wankdorfallee 4
3030 Bern
How much does the Saturday delivery shipping method cost?
At cbuy.ch you have every Friday until 17:00 the possibility to select the shipping method Saturday delivery. With this shipping method you will receive your order delivered the following day (Saturday). This shipping method costs CHF 11.20. 
 
The shipping of Saturday delivery orders is like the shipping of all other orders at cbuy.ch climate neutral via Swiss Post. If the shipping method Saturday delivery is not apparent in your order, your order will either be shipped after 17:00 or will not be placed on a Friday.
 
In rare cases, Swiss Post may not be able to deliver to your residence with Saturday delivery because the delivery address is outside of the Saturday delivery shipping zones. In this case, this shipping method will also not be displayed for you to select.
 
If you have any questions regarding the availability of a desired delivery address for Saturday delivery shipments, please contact Swiss Post directly:
 
CHF 0.08/min. from the Swiss fixed network
Monday to Friday: 07:30 – 18:00
Saturday: 08:00 – 12:00 o’clock
+41 848 888 888
 
Swiss Post CH Ltd
Contact Center Swiss Post
Wankdorfallee 4
3030 Bern