phone: +41 44 782 88 89
1. who we are
Personal data that you communicate to us via www.cbuy.ch is collected, used and processed exclusively by SWISS Gate AG, Kasernenstrasse 4b, 8184 Bachenbülach (hereinafter referred to as “cbuy.ch”).
2. personal data as a matter of trust
3. help us to make cbuy.ch even better
To make cbuy.ch even better, we need your help. In concrete terms, this means that you provide cbuy.ch with various information in order to be better served and ultimately to make cbuy.ch better for everyone.
4. catalog order / purchase / customer service
If we work for you, for example, when placing an order you will be asked to provide your name and address, date of birth, telephone number and e-mail address to ensure proper delivery, to resolve any problems and to answer questions.
5. special offers, sales promotions, gift vouchers and warranties
If you register for or use special offers, discount vouchers or other sales promotions from cbuy.ch, we sometimes ask for your personal customer data in order to use the success of our programs for future offers. You will also be asked for this information when you fill out a warranty card for a product purchased at cbuy.ch. We may also ask you which items you prefer, why you buy this or that item, or what your lifestyle is like to find out more about your purchasing behavior.
6. no communication of personal data to third parties
Cbuy.ch does not share your personal data with other persons or companies. The information we collect is used exclusively by cbuy.ch. We commit ourselves to use appropriate security systems to protect your personal data against foreseeable risks. Occasionally we have to call in external companies to serve you even better. In some such cases, we may share information with these companies to enable them to process your request. For example, a transport company must know your name and address in order to deliver the items ordered from cbuy.ch. These companies must commit themselves to cbuy.ch to keep the data confidential in order to prevent data misuse.
7. cookies for customer profiling
8. call us
Cbuy.ch will only contact you if you wish to do so and send us an e-mail. If you are contacted by cbuy.ch but do not wish to receive further product information or special offers, please let us know as indicated below.
9. access to data
If you submit your personal data to cbuy.ch, you can view this data at any time. You can update, change or delete them. All you have to do is call us, write or send an e-mail and proceed as described below. On request, we will also tell you how we got the information and whether or where we used it within cbuy.ch. Your personal data is only intended for our own use, and in accordance with current legislation, we only store data that is relevant and necessary for the legitimate purposes described above. We also delete your data when we no longer need them.
SWISS Gate AG, Kasernenstrasse 4b, CH-8184 Bachenbülach
14. data sharing
15. data transfer to shipping service providers
If you have given us your express consent to do so during or after placing your order, we will pass on your e-mail address to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of announcing or coordinating delivery. This consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.
Name and address of shipping service provider:
Post CH AG Contact Center Post Wankdorfallee 4 3030 Bern